The PGIMER has constituted a dedicated vigilance team to prevent exploitation of patients and their attendants on the institute premises.

The hospital witnesses an exceptionally high daily footfall of approximately 35,000–40,000 patients and attendants. Recognising the vulnerabilities associated with such large volumes, particularly among economically weaker and less literate sections, the institute has intensified on-ground vigilance to curb instances of duping, cheating and extortion by tout

PGIMER Director Prof Vivek Lal stated, “In an institution witnessing such a massive daily footfall, our foremost responsibility is to ensure that every patient and attendant feels safe, respected and protected. The constitution of this vigilance team reflects our zero-tolerance approach towards exploitation in any form. We are particularly committed to safeguarding vulnerable sections so that no one is misled or taken advantage of while seeking care at the hospital.”

The team comprises an officer from the PGI Security as team head and five personnel drawn from the PGI Security and Ex-Servicemen Security. The team will function under the supervision of the Senior Administrative Officer (Vigilance).

Elaborating on the structure and operational framework, Pankaj Rai, Deputy Director (Administration), added, “This vigilance mechanis

Designed for proactive and discreet enforcement, the team will operate in plain clothes (civil dress) to facilitate effective surveillance. It will conduct random, surprise and intelligence-based inspections across high-footfall and sensitive areas, including OPD complexes, Emergency and Trauma zones, registration counters, diagnostic and laboratory service points, pharmacy outlets, parking areas, entry and exit gates, waiting halls and other public utility spaces.

The team is mandated to detect, prevent and take immediate action against any form of malpractice, including unauthorised facilitation, overcharging and misleading practices targeting patients and attendants.

m has been carefully designed to function with discretion, efficiency and accountability.”